Hotels

A couple of weeks ago I was in San Antonio. Stayed at the new Hyatt. When checking in, I presented my Hyatt rewards card and he had difficulty entering it into the system. During the delay I mentioned that I stay in hotels over 100 nights/year and usually stay at Hilton properties. He said that I should seriously check out this Hyatt. When I went to my room I realized he had upgraded me to a king suite! In my opinion - great customer service! AND...I will stay at this Hyatt next time I'm in San Antonio. I thanked the attendant and asked for his manager who I thanked as well. The suite was obviously not reserved during my stay and the attendant decided to use it as a sales tool to woo a Hilton customer to Hyatt. Also don't be afraid to ask for an upgrade or a better rate.

Make certain that you belong to the rewards program for every hotel chain and airline. You never know.....